Returns & Refunds Policy

Last updated: August 6, 2026

At Heavily Meditated™, each piece is created with intention and made especially for you. Because many of our products are produced on demand rather than stocked in a traditional warehouse, our return and exchange policy works a little differently from a typical retail store.

We want you to love what you receive, and if something arrives damaged, defective, or incorrect, we’ll do our best to make it right.

Damaged, Defective, or Misprinted Items

If your order arrives damaged, defective, or misprinted, please contact us within 30 days of receiving your order.

Email us at:

[email protected]

Please include:

Your name

Order number

A brief description of the issue

Clear photos showing the problem

If we determine that the issue was caused during production or fulfillment, we will arrange an appropriate replacement or refund at no additional cost to you.

Lost Packages

If your package appears to have been lost in transit, please contact us no later than 30 days after the estimated delivery date.

We will work with our fulfillment and shipping partners to investigate the shipment and determine the appropriate next step.

Returns

Please contact us before returning any item.

Do not send products back to an address found online or directly to our fulfillment partner unless we have provided you with return instructions.

Items returned without contacting us first may not be eligible for a refund, replacement, or exchange.

Made-to-Order Products & Buyer’s Remorse

Most Heavily Meditated™ products are created specifically after your order is placed.

Because of the made-to-order nature of our products, we do not accept returns or provide refunds for buyer’s remorse, change of mind, or accidental purchases.

We encourage you to review your order carefully before completing your purchase.

Sizing & Exchanges

Because our clothing is made to order, we cannot offer free exchanges when the wrong size is ordered.

Please review the sizing information provided on the product page before purchasing.

If we sent you a size different from the size shown on your order confirmation, please contact us within 30 days so we can make it right.

Wrong or Incomplete Address

Please carefully check your shipping address before submitting your order.

If an incorrect, incomplete, or insufficient address is provided and the shipping carrier is unable to deliver the package, it may be returned to our fulfillment facility.

If the order needs to be shipped again because of an address provided incorrectly at checkout, the customer may be responsible for the cost of reshipping.

If you notice an address mistake shortly after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or shipment.

Unclaimed Packages

Packages that are not claimed or accepted by the recipient may be returned to our fulfillment facility.

If a package is returned because it was unclaimed, the customer may be responsible for any costs associated with reshipping the order.

Returned packages that remain unclaimed for an extended period may be donated, recycled, or otherwise disposed of by our fulfillment partner and may no longer be available for reshipment.

Hygiene-Sensitive Products

Certain sealed products may not be eligible for return after being opened when they cannot reasonably be resold for health or hygiene reasons.

Where applicable, eligibility for a return or refund will be determined based on the product, its condition, and applicable consumer laws.

International Customers

Certain countries or regions may provide consumers with additional rights that cannot be waived by this policy.

Where applicable consumer protection laws provide rights beyond those described here, those legal rights will continue to apply.

For consumers in the European Union, certain made-to-order, personalized, or hygiene-sensitive products may be excluded from the standard right of withdrawal under applicable EU consumer protection laws.

Refunds

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

Processing times may vary depending on your bank, credit card company, or payment provider.

Original shipping charges are generally non-refundable unless the refund relates to an error with the order for which Heavily Meditated™ or our fulfillment partner is responsible.

Before Sending Anything Back

Please contact us first:

[email protected]

We’ll help you determine the best next step before you ship anything.

Our goal is simple: to treat you with care while honoring the made-to-order nature of the pieces we create.

Thank you for supporting Heavily Meditated™ and for choosing to Wear Your Inner Knowing™.